OUR SERVICE PROMISE
IDEAterrazas® offers a complete range of high quality awnings as the perfect complement to your home or business. Our awnings provide excellent protection against the sun and add an attractive touch to your terrace, balcony or patio.
Since the year 2000, IDEAterrazas® sells, manufactures and installs its own glass curtains using the COVER system. We are exclusive distributors for COVER products in Spain.
We have installed over 15.000 frameless glazing systems, and pride ourselves on our service, both before, during and after installation.
OUR SERVICE PROMISE IS AS FOLLOWS:
Personalised advice: No two properties and no two clients are the same. Our advice on how the system is best installed in our clients’ property is highly individualised, using our team’s experience of many years. We aim to find the best long-term and practical solution to every situation, to maximize both the durability and functionality of the system and customer satisfaction.
Short waiting times: We aim to respond to our customers as quickly as possible when contacted and visit the property within the shortest available time. As our systems are manufactured locally in Spain, the average waiting time for installing the glass curtain systems in your home or business is just 3-4 weeks from when the confirmation of our offer is received.
Flexibility: We adapt our service to our customers. We are flexible in our visiting and installation times in order to meet the needs of our clients. The installation may have to await other work to be completed or the home may not be accessible year round, just consult with us and we will work out the best way to complete the project.
Professional teamwork: Some of our clients’ projects require additional building work to be carried out on the property. Whenever this is the case, we will work closely with the building contractor carrying out the work in order to ensure that timings and structural work are carried out correctly to coincide with the installation of the system. We are also able to offer our own in-house services for any smaller jobs or preparatory or repair work needed for the completion of any of our glazing projects.
Excellent after-sales support: Our frameless glazing system is extremely strong and of the highest quality and will function perfectly for years if looked after properly. Our 10-year guarantee covers any manufacturing defect. However, should the system need alteration, additional accessories or partial replacement or repair, we are on hand to all our clients to ensure their maximum satisfaction at all times. If you have any question about our guarantee or how best to maintain and clean the system, we are here to give you all the necessary advice. For more information, you can also click here.
If you need any help, require additional accessories or the repair of your existing COVER glass curtains system, please fill in the form below or call us direct on (+34) 952 461 174.